Speakers

active listening, advertising, advertising campaign, business-to-business, chatbot, click-through rate, content marketing, cost per mille, customer experience, email, email marketing, facebook, facebook messenger, financial crisis, financial crisis of 2007–08, google, google ads, google search, hindsight bias, http cookie, initial public offering, inquiry, instagram, internet bot, landing page, lead generation, luxury goods, market (economics), messaging apps, mobile phone, news, news aggregator, news feed, online advertising, online chat, opt-in email, price, pricing, push technology, recession, sales, search engine optimization, sms, social media, software widget, startup company, sustainable development, telephone, telephone number, text messaging, twitter, viral phenomenon, website, whatsapp, wordpress, world wide web, youtube

advertising, analytics, bank, barclays, behavior, brand, consumer behaviour, customer experience, customer lifetime value, database, demand, disease, emotion, employee retention, facebook, financial crisis of 2007–08, germ theory of disease, google, google analytics, google search, hospital, hsbc, ignaz semmelweis, loan, market (economics), market segmentation, net promoter, nothing, pattern recognition, personalization, poverty, price, psychographic segmentation, recession, service economy, software as a service, starbucks, subscription business model, thomas cook group